Critical illness cover, explained
What it is, how a claim works, and where to find the detail.
Independent Spatial Sites concept. Not commissioned or endorsed by Unum UK.
This is a concept direction: the idea, the audience and the design approach, written up before the demo is built. The picture above is a sketch of the layout, not a screenshot.
The interactive feature
Search by question
Search common questions grouped by stage (before, during and after a claim), with the result count announced.
The concept
- What it addresses
- Policy summaries and claims guides for group critical illness cover.
- Who it is for
- Employees with the cover, and people supporting someone through a diagnosis.
- Their main task
- Understand what the cover is and how to start a claim.
- The next step it offers
- Read the policy summary or start a claim through the employer.
- Visual direction
- Calm, text-led, with a search box and answers grouped by stage.
- Copy approach
- Clear and careful. It points to the policy wording for definitions and never guesses.
Accessibility in this concept
- Search label and result count
- Answers grouped under headings
- Defers to policy wording for definitions
Accessibility review
Not yet reviewed. This is a concept direction: accessibility checks happen when it is built.
Our target is WCAG 2.2 AA. We do not describe a concept as meeting it until automated, keyboard and screen reader reviews are all complete.
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